What does it really take for your patients to say “yes?” The truth is that there is no such thing as a quick fix, potion, or magic wand that will ensure a successful treatment acceptance. The main difference between failure and success is not just one secret but is actually a secret formula.
Many dentists and dental practitioners cannot help but feel anxious with the mere thought of having to present treatment options to their patients and ensure that their recommendations will be accepted.
So, what is the best way on how to get patients to accept dental treatment, then?
The following are some simple keys dentists can do to help their patients come up with better decisions with no need to feel as if they were forced into treatment:
Make Yourself Available
This first way may be a bit difficult for most dentists, but you might want to consider extending hours or even opening your practice on those days when others are unavailable. Most patients prefer to schedule their appointments on Saturdays or Fridays, or after working hours.
If you limit your patients to scheduling their appointments during your prime business hours, it can affect many people. It is more likely for patients to schedule appointments when they don’t need to take a day off from work.
Exceed the Dental Experience Expectations of Patients
It is not uncommon for patients to say that they actually hate coming to the dentist. Why do patients feel this way? Most of the time, the past dental experiences of the patient have resulted in negative or bad expectations. If you wish this paradigm to shift, you should not just meet the expectations of your patients but exceed them.
The patient experience begins when they make that initial phone call to the moment they step outside of the office. Every single touchpoint matters here. You should create systems in your practice that the whole team follows and understands.
People will manage the systems, the systems run the practice, and at the end of the day, the patients will take advantage of the patient-centered and well-run dental office focusing on offering every patient the best experience possible.
Meet Your Patients Where They Are
Now, this doesn’t mean you should pick your patients up at their doorsteps. What you should do instead is to show empathy to the current circumstances of your patients. You have to understand that what you consider the best treatment plan might not be suitable for their time constraints, emotional condition, or current financial situation.
It also doesn’t mean you should offer less than ideal treatments or compromise your moral or ethical obligation as a dentist, although there are instances when it is fine to get a base hit instead of trying to knock it out of the park.
Put Digital Photography to Good Use
Last but surely not least, digital photography offers a lot of opportunities for you to inform your patients of their existing dental condition while letting them know of the available options for them through modern dentistry. Using photography will let patients see their mouths that they wouldn’t be able to do otherwise. Photography also plays a crucial role in patients’ better understanding of their dental condition and seeking help.
Follow these ways to get patients to accept dental treatment, and before you know it, more dental patients will be knocking at your door.